Technical Problems and Errors

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Technical Problems and Errors

Attachments in a map do not open

Applies to: MindManager 8, 7, Symptom: When trying to open an attachement nothing happens...

MindManager 8 Visual C++ runtime error after application startup

Applies to: MindManager 8, Symptom: After successfully launching MindManager (user will see the full application menu) the application shows a Visual C++ runtime error...

Built-In Browser: Hyperlinked file does not open

Applies to: MindManager 8, Symptom: When trying to open a hyperlinked Non-Office document (such as PDF, ZIP or images) in the built-in browser, it shows the message: "The page cannot be displayed"...

MindManager Mac 7 Snow Leopard support

Applies to: MindManager Mac 7; For all Mac users who have just migrated to Snow Leopard, Mindjet has released an update of MindManager 7 Mac that supports the new Mac OS...

Crash when opening topic attachments or Mindjet Connect secondary documents

Applies to: MindManager 8, 7, Symptom: When attachment or MJC secondary document is opened, MindManager immediately crashes...

MindManager Mac will not open legacy .mmp files

Mindjet MindManager for Mac is designed to support .mmap file format available since MindManager X5...

Creating PDF from outline view creates watermark

Printing a map to PDF from Outline View creates watermark in the PDF...

MindManager Maps download as ZIPs

When downloading a map from i.e. a website, the map will be saved in ZIP format and cannot be opened by MindManager...

Database Linker: MySQL connection not working

Applies to: MindManager 8, Symptom: When adding a MySQL Server connection to MindManager, the database will not be connected...

MindManager Repair Instructions

Applies to: MindManager 8, 7, 6, X5, A simple way to fix many technical problems in MindManager is by running a repair of the installation...

Deployment (Unattended/Silent Installation) of MindManager Pro

Applies to: MindManager 8, 7, 6, X5 It is possible to distribute MindManager by other software deployment programs but Mindjet does not officially support these tools (i.e. Microsoft SMS, Netsupport, NetInstall or Novell Zenworks)...

MindManager encounters an error on open or save

Applies to: MindManager 8, MindManager 7.2 Symptom When attempting to save a map or open a map using the Save, Save As or Open command, MindManager crashes and needs to close.

Embedded browser: Download links not working

Applies to: MindManager 8, Symptom: Clicking download links in embedded browser does not download the file...

Mindjet Catalyst Error: Unable to connect to server

Applies to: MindManager 7.2 or greater (with Mindjet Connect), Symptom: MindManager tries to Catalyst to Mindjet Catalyst, and one of the following (or similar) error messages show up...

Error in outline view: "Library not registered"

Applies to: MindManager X5, 6, 7, When trying to switch to outline view, an error pops up saying "Library not registered"...

Mindjet Connect, MindManager Web: Save a local copy of a file or map

Applies to: MindManager Web, Mindjet Connect

Error: Adobe Acrobat 7 keeps reporting "Buffering" when loading a Mindjet Player PDF

Applies to: MindManager 8 (Mindjet Player), Symptom: When loading a Mindjet Player PDF in Adobe Acrobat 7 it keeps reporting "Buffering" and the files will not display...

Mindjet Connect: Visual C++ runtime error connecting to account

Applies to: MindManager 8, Symptom: When connecting to a Mindjet Connect account, a Visual C++ runtime error occurs and MindManager exits.

Error: Cannot load CUSTOM.DIC file

Applies to: MindManager X5, 6, 7, 8 Symptom On launching MindManager or when adding another dictionary an error saying: "Cannot load CUSTOM.DIC" shows up....

Mindjet Player files (PDF or SWF) won't open/won't display content

Applies to: MindManager 8, Symptom: Mindjet Player files in Flash (.swf) or PDF (.pdf) do not open or do not display any content (only show blank page).

Error: Could not print to PDF

Applies to: MindManager X5 Pro, Pro 6, Pro 7 Symptom An error message shows up in MindManager when trying to export to PDF: "Error: Could not print to PDF"...

Mindjet Player: Adobe Acrobat has encountered an error...

Applies to: MindManager 8, Symptom: Opening Mindjet Player file results in error in Adobe Acrobat or blank screen in Web Browser

Error: Mindjet Player prints blank page

Applies to: MindManager 8 (Mindjet Player), Symptom: When printing a Mindjet Player PDF from standard Adobe Reader print command, the resulting printed document will be blank...

Mindjet Player: Unsupported map elements

Applies to: MindManager 8 (exporting Mindjet Player files), Symptom: Certain elements are missing when exporting to a Mindjet Player File...

Error: Visual C++ Runtime error on application startup

Applies to: MindManager 6, 7, 8 Symptom Launching MindManager shows error message: „Visual C++ Runtime error – Abnormal program termination“...

Mindjet support for Vista SP2, Server 2008, Windows 7, IE8, Google Chrome, 64-bit environments

Applies to: MindManager 8, MindManager 7 Details of Mindjet support for new or unreleased environments.

How to add custom icons

Applies to: MindManager 8, 7, 6, X5, Symptom: Need to add custom icons in MindManager

RSS feeds cannot be entered

Applies to: MindManager 8, Symptom: After entering Custom RSS feed, it does not appear in the map parts task pane

How to customize the default New map

Applies to: MindManager 8, 7, 6, X5, Symptom: Default map needs to be customized

Slow Performance/High CPU usage while executing MindManager

Applies to: MindManager 8, 7, 6, X5, Symptom MindManager shows slow performance or high CPU usage (in idle mode)...

IE viewer plugin install or certificate error

Applies to: MindManager Pro 7, Symptom: Using Internet Explorer plug-in results in certificate error or installation error...

Spelling Checker Failure error when loading MindManager

Error: "Cannot Open dictionary sys\spell\ssceam.tlx. Please verify that the dictionary for your language is installed"...

Insufficient quality when saving map as graphics file

To create a higher resolution image using the File > Export > File > Map Graphic command, simply zoom...

System error: Illegal XML character when opening a map

This error may occur if any special characters used in the map become corrupt...

MJC: Activating Mindjet Connect Promotional Account

Instructions on how to activate your Mindjet Connect promotional account.

Tablet PC ink tools do not function

Applies to: MindManager Pro 7, Symptom: Ink Tools menu items greyed out

MM Mac: Document could not be saved

MM Mac: files cannot be re-saved on non HFS+ drives (local & network) Storage error.

Task Management in MindManager 8 is missing when JCVGantt Pro 3.3 is installed

Applies to: MindManager 8/JCVGantt Pro 3.3, Symptom:After installing JCVGantt Pro 3 (Version 3.3) the Task Management in MindManager 8 is missing. Regular Task information pane is still available...

Mac can’t read .mmp

Mac can’t read .mmp

VSFlex Component One error

Applies to: MindManager 8, 7, Symptom: After installing MindManager 8 or 7, a message pops up with the title "About ComponentOne VSFlexGrid8" (Unicode/Light)

Maximum file size for Mindjet Connect documents

Applies to: Mindjet Connect, When using Mindjet Connect, the maximum size for uploaded secondary documents or maps is 50 mb...

XML error: http://schemas.mindjet.com/Internal

Applies to: MindManager X5, 6, Symptom: For users who encounter an XML error similar to the below: http://schemas.mindjet.com/Internal...

MindManager 7 user interface missing

Applies to: MindManager Pro 7.0 Symptom Ribbon user interface is missing in MindManager 7...

XML validation error: Core initialization

Applies to: MindManager X5, 6, 7 Symptom A ‘core-initialization’ - error message while starting MindManager is caused by a corrupt MSXML4 installation....